We had a defective tube seperate from the back of our commode, shooting 1/4 inch of water into the surrounding rooms. The plumber stated the set up was defective and improperly installed, and that it wasn't even up to state code for plumbing fixtures. Upon this discover, I called HomeTeam. My phone call was returned by a defensive owner, who, upon learning the price to repair, stated the plumber "was screwing me" and that I could make the repair myself with a "$4 piece" from a home improvement store. After making my claim that it was something that should have been noted, he told me to "Take some responsibility as a homeowner"- which is utterly ridiculous, as I HAD taken that responsibility in seeking a home inspection before moving into our house, and any repairs needed would be negotiated through the previous homeowner. His report stated clearly "no visual defects observed" with the plumbing, but a gerry-rig and not up to state code set up did not register as a visual defect? It's laughable to think i was being told to take some responsibility and here he was, squirreling around to find an out and not standing by the inspection report. He was rude and stand-offish, so defensive that it made it all the more obvious this slip was his company responsibility because for no other reason can I think of that anyone would get so uppity with a compliant. I am not one to get rude, but I had to muster up a bit of an attitude myself to make him even listen. Now, I'm wary we have other issues waiting to happen, and am currently seeking out a licensed home inspector to re-inspect our home. I can only thank my lucky stars we were home at the time of the leak.
0 comments