EFaucets is the most fraudulent, exploitive vendor of any kind that we have ever dealt with. We ordered from eFaucets because they were offering for sale a particular Grohe valve trim that was out of stock at other merchants. We also ordered the valve. When the parcel arrived, the valve was in it but the trim wasn't. Of course they charged to our credit card the price of both what they could provide and what they could not. The valve is useless without the trim piece, but now they insist on nicking us a 20% "restocking fee" for its return. They claim further that the relevant web page for the trim piece stated "Check Availability, " and that it's our fault we did not. However, there was no such advice, nor is there now, three weeks later.
What we have here is a variant of the Brooklyn Bridge scam. They sold us the bridge that was not theirs to sell, supplied one part that they could access but none of the rest, and now they want a "restocking fee" for the return of the one part that's useless without the other. Nice work, if you can get it, like naked shorting on Wall Street. There are at least 500 eFaucets victims protesting on the Web right now — enough to form an association for the purpose of shutting down this criminal racket.
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