Today I recieved a text message from my bank that a charge was processed on my mastercard. I knew right away that something was incorrect because I hadnt used my mastercard today I was at work all day couldnt had! I called my bank ASAP and was told a charge was on my account for 39.99 from a company called Iyogi. I have never heard of this company before and had no clue what to do. Thank God my bank had a customer service number and provided me with a transaction number. I called Iyogi and was told I DID make the purchase for what Im not even sure of still at this moment and that there would not be any refund or reversal of the transaction! I was shocked!!! I asked Mr Sujit Kumar to speak with a supervisor and was told Id be told the same thing that he was telling me NO REFUNDS! I couldnt believe this! I then asked Mr Kumar to explain to me what this service was that was purchased to this he couldnt expalin just kept telling me they were teck support! For what I DO NOT KNOW! He could not provide any further info after asking him to explain this several times he then explained to me that NOW he could do a refund and the funds would be placed back in the account. Im not sure if I will EVER see the refund I did recieve a email confirming the reund request was processed but Im not hopful at all I can see days of calling this company! Ive never been treated like this from a company before.
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