I tried to file a complaint on your website, but was unsuccessful. Hopefully this email will reach an actual person.
Hello, my name is Christopher Marlin, and I have a complaint
about a moving company called, Quality Move.
Let me begin by saying I will try to be as unbiased as
possible and only state the facts.
I moved from Rochelle, IL to
Phoenix, AZ. I hired a moving company called Quality Move out of Chicago. They
quoted me $1922.15 to move my belonging to Arizona.
Once they loaded the truck I was given a bill for $3725.49. As
I was on a time crunch due to a new job, I was forced to pay them $2000.00 up
front and try to come up with the difference somehow. They then charged me
$300.00 a month for storage because they said they were storing it in a climate
controlled facility that had to have access to trucks to be able to back up to
a loading dock. That wasn't true. They stored it in a 10' x 20' self storage
unit in Phoenix, AZ. The unit itself was only $152.00 a month and was NOT
They charged me a redelivery fee of $1000.00 because they said
they couldn't deliver my belongings and said they returned them to Chicago in
August of when in actuality; they stored them in a facility in Arizona on
July 13. Due to financial hardship and hidden costs and over-charging, I
couldn't afford to have my things delivered until March 01.
When I was able to have my property delivered, I
had to go
to the storage facility myself and help the movers. This is where I saw
of my personal property. The key to the unit was placed under the door
for easy access instead of in a secure location. My washing machine was
placed upside-down on top of my
dryer which damaged the washer causing it to leak out all the oil in the
my guitar was placed under a dresser, my $10,000.00 worth of comic books
boxes were under a dresser, dishes and pictures were broken, and
couch were covered in dirt. I attempted to sell some of my personal
items, but was
unable to due to damages to multiple items to include: a washing machine
(turned upside-down leaking out the oil from the motor and damaging the
/dial), toaster oven (with broken support legs), electric medical muscle
stimulator (doesn't work at all).
This is from their website:
Quality Move Co. Offers storage in our state of the art facility located in
Chicago, Illinois. Our heated warehouse is fully containerized to offer
the safest possible storage for your belongings. It is protected from
fire and features 24 hour video surveillance for the best possible theft
protection in the industry. Our storage is not accessible to the public to
insure the safety of all of our client's possessions. If you do require storage
please contact one of our friendly relocation specialists to get more
This is a copy I wrote to Quality Move:
Please find attached a letter that I filed with complaint.
I am offering you the opportunity to make this right. I do not want a
full refund, just a refund of what you overcharged me. If you are
willing to work with me, I will update my filing with a positive report
reflecting your good business practices and I will convey your eagerness
to satisfy a complaint and make things right.
My calculations show that you overcharged me by:
$1000.00 Redelivery Fee (For redelivery, but you never left the storage with it until March.)
Storage Fee (You charged me $300.00/mo for climate controlled and the
cost was only $152.00/mo for not climate controlled.)
$1038.85 The difference in what you
quoted me and what you charge. Me
Total - $2926.85
If we are unable to come to an agreement, I will also file this same report with the Better Business Bureau.
Thank you for your time and consideration in this matter.