We originally submitted our claim for repair of builder defects and resulting damage to our new home's warranty company, Home Buyers Warranty, (backed by National Home Insurance Company which is located at same address as HBW), in August. This company eventually sent one engineer, (who agreed with the two we'd already hired), then many months later after more stalling, sent more engineers. ALL the engineers agree. HBW/NHIC has accepted our claim in writing, but the only offer they made, (which was jointly with the builder's insurance company, Great American), was not enough to repair all the defects and damage. These companies told us they didn't expect us to accept their first offer and were waiting for a counter offer. We made that offer the minute our engineer finished his updated report. They recieved it approximately two weeks ago, and have not responded.
We have spent a great deal of our money and time trying to get this claim settled, and it seems like these companies are just stalling and playing games while our house falls apart, and we can't fully utilize the house because of waiting for repairs/replacement of parts of slab, roof, etc.
By their own expert's estimate, the house needs over $70,000 in repairs, and that does not take into account any damage or defects that'll be found when the roof is torn off, etc, much less loss of value. The builder himself is doing nothing that we can see, though he has claimed he is.
(Richard Fuller Homes) Thank goodness for a couple of homeowner advocacy groups that provided the info we needed to even get the claim accepted. (www.hadd.com and www.hobb.org) As a result of submitting our complaint about this builder and warranty company online, we have found many others who are unhappy with these companies, too.
Please email me at [email protected] if you have had problems with any of the above named companies.
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