SPECIAL UPDATE: September 13: Clary Solar remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Clary Solar is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Clary Solar has made good faith efforts to resolve all complaints reported on usacomplaints.com. Based on our experience, the member business has proven to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Clary Solar has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the complaint Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Clary Solar remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help... Let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
consumer complaints REVIEW:
Editors UPDATE: Positive rating and recognition has been given to Clary Solar for its commitment to excellence in customer service.
Consumer complaintss discussions with Clary Solar have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Clary Solar listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Clary Solars principal, Mr. Junaid Qazi, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Qazi feels it is critical to listen to his clients and respond properly.By always putting his customers first, Mr. Qazi hopes to maintain Clary Solar as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Qasi's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Clary Solar's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things consumer complaints learned in the course of its investigation: typical customer feedback reads: Clary Solar (and Mr. Qazi) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Clary Solars installation team have expressed that they feel very confident doing their job. The project manager at Clary stated "I have seen Mr. Qazi take personal interest in the system design and component selection for the customer. With his MS in Electrical engineering and years of experience in designing some of the most reliable systems for companies like Intel, I know that he has the best design skills. It always gives me great pleasure to go back to the customer a year after the install and find that the system has exceeded power production expectations by 10 to 15 percent.
Clary Solar takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Clary provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Junaid is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." consumer complaints was pleased to learn that Clary Solars past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Clary Solar recognizes that complaints posted on consumer complaints (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by consumer complaintss Investigation Clary Solar has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Qazi and many of his past and current associates, consumer complaints is convinced that Clary Solar is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT CLARY SOLAR: The author of the Report below contacts consumer complaints..
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow consumer complaints to contact every person who filed a complaint so they can make things right with them.in order to confirm that the former employees complaint was resolved, consumer complaints emailed the author of the one report about Clary Solar, and the author responded back with the following update:.. Clary Solar pro-actively contacted me and I've met with a member of the management team at Clary Solar and discussed my complaint in detail. They've worked together with me to address all the issues in a positive manner. Specifically, Clary Solar has resolved the issue with regards to my pay, they have contacted the clients I discussed in my complaint to ensure that their concerns were addressed, and they've reviewed their internal policy to make sure that communication is clear and open. I'm very satisfied with actions that they've taken and consider this matter resolved.
Several video testimonials of previous clients were taken and can be viewed online on YouTube at the following LINKS..
Http://www.youtube.com/watch? V=KCRqQGPrBEw&NR=1
Http://www.youtube.com/watch? V=-Ru7wl9dpBg
Http://www.youtube.com/watch? V=h_lZiorrNeE
= now to the original report that was filed
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Clary Solar Muhammed Junaid Qazi Bad place to work, bad place to get solar. San Diego, California
I had the misfortune of working for this company. They are a rip off all around, they rip off customers and employees.in the 1-1/2 years I was at the company, Clary Solar went through four accountants, four sales people, and two operations staff. This is a turnover rate of 100%. The only person still working at Clary Solar since the company was founded is the founder and CEO, Junaid Qazi.
Junaid asked me to leave two good jobs to work at Clary Solar. He promised I would earn more than I was making at my previous employment, so I took the job. Unfortunately, that promise never materialized. I was not paid my first paycheck until after I had been working for two months. Over my time there, there was a culture of unprofessional practices:
*I saw Junaid attempt to charge a customer more than his contract amount because the company didn't make enough profit.
*Junaid told one of his accountants to quit her other job and work full time, only to give her part-time hours after she quit the other job.
*Junaid asked me to promise to "carry rebates" for a large client then told me to tell them that Clary Solar "doesn't carry rebates" a month later.
*Junaid canceled a customer's job after contracts were signed and the customer waited two months for product delivery because it didn't make enough money.
*Junaid has often quoted inaccurate equipment pricing to sales staff, then forced sales people to pay out of their commission to cover the lost profit caused by his mistake.
*Junaid is consistently delinquent in completing state rebate paperwork on time.
*Junaid inflates the cost of mounting and racking prices in estimates to pad company profits.
*Junaid was habitually late, often months late, on commission payments which forced me to borrow money while waiting for my paychecks.
*The last accountant at Clary Solar was a highly qualified professional who had worked previously for Morgan Stanley (if I remember correctly). When he attempted to pay my final commission, Junaid fired him and deleted his records of my earnings. Junaid then manipulated the accounting records so I was owed less, then refused to pay even that lesser amount.
When I left the company, Junaid owed me over $7000 in commission, and still hasn't paid.
From a customer's perspective, Clary Solar is also a rip off. First, they claim to have been in business for over 40 years. This is a lie, they incorporated in 2008 as Solar Power Solutions, Inc. Clary Solar shares a name and owner with Clary Business Machines, so they make the 40 year claim based on Clary Business Machines's time in business. They are a very small Solar installer, with less than 75 systems completed in two years. About 30% - 40% of their former clients are extremely unhappy.
Most of the unhappy clients are customers of the other sales staff besides Junaid. This is because Junaid gives his own clients priority; clients of other sales people get last pick on equipment, have longer waits, and get poorer pricing. Junaid often tells his sales staff to a promise things to their clients. Later, Junaid will decide not to honor the agreements he told his sales staff to make, and forces his sales staff take deliver the bad news to their customers. Then, he blames the sales staff for the customer's dissatisfaction.
The key problem with Clary Solar is that Muhammed Junaid Qazi lacks integrity. If you work for Clary Solar, eventually, you will get ripped off or hurt financially. That's why they can't retain employees. If you are a customer of Clary Solar, the install team does very good work, and you will probably get a good system. However, your rebate will be processed late, your contract may be modified or cancelled by Junaid half way through the process. Your rebate may be less than promised, and if that's the case, Junaid will attempt to collect additional money from you. Ultimately, you can't trust Junaid or any of his statements. If Clary Solar, Junaid specifically, makes any mistake while working on your system, Clary Solar will pass the cost on to you in lost time, frustration, and higher payments, guaranteed.
— Bottom Line —
Don't accept a job from Clary Solar, it will ruin your life and hurt your career.
As a solar customer, don't let Clary Solar do your solar installations. You might be one of the lucky ones without any serious problems, but why risk it? Go to a reputable dealer that has more experience and most importantly... integrity.
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