I found The Shutter Factory online and gave the Plano, TX. Company a $1000.00 deposit for six shutters to finish my remodel for my home. A few weeks later when I had heard nothing I started calling and heard nothing. I submitted a new customer bid online pretending to be a new customer and William Wallace replied because he was checking those new possible customers! He told me they had closed thru email and they would let me know when they re opened.in the meantime it has been months. I am out of money on my remodel. I don't have my window coverings and we are retiring on a fixed income. We are out of money and that $1000.00 was necessary for us to finish. Bill Wallace won't call or email me back. I have called and begged and told him just to let me know what is going on because if they were really going to re open I would wait. Because it's not like I had a lot of choices! I get nothing. If anyone can help me recover money or shutters I would be grateful. He is apparently the owner of the Shutter Factories in San Antonio and Austin because I tried them and they are the same no. With the same recording that they are relocating ad they never call you back. OH! And, they took part of my existing shutter to match so, now I have a shutter with a missing slat!!! Seriously, these people are not acting right! I would like that back too.
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