Unresolved issues remain with a double-wide mobile home that is paid in full. When I call to speak to the local office, they will not take my calls unless I use someone else's phone because they have caller ID and they are screening calls. When they say they will call back, they don't. They ignore my desperate pleas for help and when I leave a message on their machine they refuse to answer my calls even though they know many problems remain.
Some of the serious remaining issues (after 4 months of waiting) include:
1. Improper sized steps with no handrail.
2. Roof buckle.
3. Missing light fixtures supposedly included in the 'light package' upgrade.
4. Security and functional issues with doors.
5. Issues throughout the house of being out of plumb, out of square.
Despite many attempts to get help from every level in this company, they do not call or make any attempt to communicate with me. Resolution attempts on my part have fallen on deaf ears. Customer service is not part of their agenda.
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