I order the newer model of an SWG 10KW off-grid charge controller along with a dump load for my customer's wind turbine from a person called John Chen from a manufacturer called "SAIP ELECTRIC GROUP COMPANY LIMITED", but instead received a cheaper older model worth less than 1/3 in value to what I paid. This controller was to be ordered by SAIP from another manufacturer (called SWG) on my behalf to be shipped along with some wind turbines I ordered from SAIP.
I found out after my customer received his order what had happened, and brought it up with John from SAIP when he contacted me to offer some new products they were selling. My customer was able to make due with the older model, but when I asked SAIP why he sent the wrong one he claimed that the newer model would not have been compatible with the older turbine anyway. So then I asked him if this was true then why wasn't I informed about this upfront and where is the additional money I paid.
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