I received the Husky powerwasher h2000 from home depot in the fall of 2009 as a gift. I used it once to wash dirt off of atv's and the result was less than desired. The washer has no power and I ended up taking the ATV's to the car wash. I put the washer away for the winter and thought I would try it on something less dirty in the spring.
Spring is here, I try to wash off a boat. No such luck. The washer now leaks everwhere and is comopletely useless. Of course it is no longer under warranty. I check the "troubleshooting" section of my manual and it states, " gun/hose - Leaking water, gun/hose will need to be replaced. Order online @ www.huskypowerwasher.com.
I place my replacement order for this piece that was never really even used and spend $42.08 on 5-29-10. I get an order confirmation that says my part will be shipped in 3-5 business days and an email will be sent to me with an order ID. I never received an order ID and I never received the part. On 6-14-10 I go to the website to track my order and it says "info not avail". Ok. Now lets try and chat with someone. On hold with chat for 20 minutes, I decided to contuine to hols and chat and call as well. On hold for another 15 minutes and the chat person comes on and asks what my issue is. I explain I have not recived my order and I get no reply. Next the phone operator comes on and tells me that the part was on backorder and that they received some in on 6-8-10 and she will see if mine has shipped.in the meatime the chat operator comes back and says the item was on back order and that min would be shipped in 3-5 business days and ends the chat.
Next the phone operator comes back and says my part will be shipped in 8-10 days. I told her the chat person said 3-5. She said not possible as other people are ahead of me are waiting for the part as well and the are sent in the order they are received. I told her if this many people are requesting this part doesnt that say something about the power washer in the first place. No answer. I decided that I was not willing to play this game with them any longer and told them to just cancel my order. Since this was a gift, I am not interested in fighting them on this anymore.
Overall, this thing is a piece of crap. Do not buy a husky power washer. They dont work and if you do your homework correctly and reasearch them before you buy, you will see that no one is ever happy with them.
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