I requested service from United Comfort/United Restoration to clean the vents of the house last January. The representative cleaned the furnace and retaped the vent which I presumed was done diligently since they are the professionals.
Yesterday, Pacific Gas and Electric came by to check furnace prior to relighting the furnace's pilot light. He discovered that the furnace's vent was disconnected to the flue which can cause fire. He quickly disconnected the gas line of our furnace and advise us to call the company who cleaned the furnace and retaped the vent.
United Comfort Inc./United Restoration claims that warranty work was 30 days and I would have to pay for the services for them to come back. I have no knowlegde of their negligence until PGE check the furnace this week.
I feel failed to accept responsibility for such negligence as their work could have cause fire in our house. The customer service refused to accept to fix the problem unless I pay them again for their services. I refused to pay them for a work that was poorly done to begin with.
I mentioned that I will report them to the Better Business Bureau of their negligence and poor customer service but their customer service person simply wrote me off.
The service was done January 17 and was discovered by PG&E yesterday Nov. 3. The license number of United Comfort/United Restoration, LLC is # 757595.
Where can I file this type complaint. Their negligence could have cause fire and who knows, could be lives of people. Consumers should be made aware of their bad business practices.
Thank you,
Loren
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