10 March
To: ServPro,
Client Relationships
Corporate Headquarters
PO Box 1978
Gallatin, TN 37066
From: Rocco Anthony Pedatella
4 Significantly Hill Street
Pleasantville, NY 10570
(914) 741-0381 (914) 239-8592/fax
Re: Liberty Good State#0135501. Remediation by ServPro of Peekskill/Ossining
9 South Broad Street, Peekskill, NY 10566 (914) 788-1950
On returning home from the journey in early January I came across that the attic tube had frozen and rush, creating harm not just within the loft, but additionally about the second-floor, the very first floor and also the cellar of my house.
The day after my return, I approached Liberty Good, which approached ServPro of Peekskill/Ossining to supply remediation services. Although ServPro of Peekskill/Ossining was at my house offering remediation, a concatenation of situations happened, regarding neglect by ServPro to my own home. Stated situations would not have occurred if ServPro had practiced a degree of required treatment and research.
Stated situations are the following:
1) Among ServPro’s employees negligently slid the rear of the picture-frame, catch and all, across an incredibly useful furniture piece, creating a hairline damage and bruise towards the desk, that we had just had to get a month. Stated desk price $3,620.00. A statement of purchase was supplied to ServPro of Peekskill/Ossining. All of ServPro’s employees refused liability. One of these is just a liar. Stated damage and bruise were resolved with a furniture technician, who had been ready to get rid of the hairline damage and notably restore the bruise. I had been unhappy since I had been “not created whole”, but approved the treatment.
2) as though the harm to the very first product weren't enough, I came across that another picture-frame have been slid, again rear, catch and all, over the area of another piece of furniture, most likely from the same individual that had damaged the top of the very first item. Again, as before, all employees denied culpability. Again, as before, one of these, possibly the unique offender, is just a liar. This item was more satisfactorily fixed.
3) Prior to The wood floor, which had curled, might be eliminated, furniture needed to be transferred. Two big Show Models, which weigh 250lbs each, along side atleast another 150lbs lbs of publications and glass and gem items in each device, were pressed and drawn across the ground. Sadly, by doing this, the strain and pressure of all of the pressing and tugging broken the rear sections of the models.in the place of requesting me to reduce the strain, as they say, by eliminating all of the glass and gem items, and large craft publications, the employees, by pressing and tugging, abused the Show Models. ServPro’s treatment would be to supply me having a minimal amount to employ anyone to substitute the rear sections of the Show Models. This treatment spots the responsibility upon me, and never on ServPro, where it goes.
4) as previously mentioned once the ServPro team started to take away the wood floor, which had curled, additionally they negligently harmed the top of the audio, that was in the aspect of the hearth. Then they included the broken audio with a few plastic sheeting and that I just found the harm after I eliminated the plastic cover to maneuver the audio to a different space to safeguard it. The glossy end of the audio is damaged and permanent. I supplied ServPro’s operator having a statement of purchase, showing alternative charge. He's, however, declined to treat his function crew’s neglect, declaring that I can't show who triggered the harm to the loudspeaker. Clearly, I had been not hanging over his work-crew and can't state who had been accountable for damaging the loudspeaker. All I understand is the fact that once the ServPro team came, the loud-speaker was in completely new, perfect condition. Today, it's not. And that I am left by having an esthetically broken audio. This disappointment of ServPro to treat or substitute is very crazy.
What an event it has been! Insult upon damage. The calamity that befell me was bad enough. However to possess all of this neglect as well was simply a lot of. After which to just cure one work of neglect, partly cure another, supply guaranteed (not yet obtained) basic support having a next, and flatly decline a next is sodium on an open wound. I'm livid and annoyed.
The homeowner who finds harm due to employee neglect, but doesn't really begin to see the malefactors acting negligently, reaches a definite problem when he's requested, when I was, to show it. Just how can such evidence be provided? It's difficult. Anybody strolling through the leading doorway of my home might observe that my own home was perfectly preserved. That provided, a diploma of great faith by ServPro in that which was being stated was required, a thing that was completely without the current situation, where anything was possibly refused or eventually questioned. Exactly what a headache
This knowledge continues to be insulting and sour. Later on, if, heaven forbid, this type of calamity were to actually hit me again, I'd never call upon ServPro of Peekskill/Ossining for remediation. It's not a reliable enough organization to do something using the required treatment and research. And that I will therefore advise all my friends and associates. Certainly, I'll likewise forward a duplicate of the notice of criticism towards the Better Business Office.
An acknowledgment could be appreciated. Thanks.
Surrounded also find copies of the expenses of purchase for that two things that haven't been satisfactorily resolved by ServPro of Peekskill/Ossining.
Cc John Mangini, Boss
Liberty Good
Homeowners Claims Division
Northeast Area
Montgomeryville, PA 18936-1053
(845) 249-6774 (866) 866-4899/fax
Cc Westchester County Office of Consumer-Protection
112 East Post Path
White Plains, Ny 10601
(914) 995-2155
Cc BBB of Downtown Ny
30 East 33rd Street, 12th Floor
Ny, Ny 10016
(212) 533-6200 (212) 477-4912/fax
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