We recently purchased a home that had a 500-gallon propane container which was being hired from Suburban Gas. Before registering on the 3-year rent for that container, we investigated pricing from 4 additional rivals. Pricing from all were within 5% of every additional, therefore we went with Suburban despite the fact that I'd been already applying Pacer Gas at another home I possess and have been pleased with their pricing and support in the last ten years. It was a significant error—in the minute fill up, Suburbanis cost was more than 60% greater than their initial estimate. I again examined competiors costs in addition to the expenses for fill ups about the container at my other home maintained by Pacer and unearthed that Suburbans cost was 30% greater than everyone. We approached Brenda at Suburbanis Tacoma office she recommended us that their cost was the heading price, which the estimates we'd from others were only for very first time clients. My spouse named and requested to become taken off automated fill up, and was recommended that Suburban couldn't do that, which it had been not Suburbanis plan to permit clients not to be on automated fillup. I eventually needed to contact myself and go-round and round using their customer support team to obtain taken off the auto-fill—ostensibly informing them that I had been not goine to cover unathorized shipping. Once our tank was right down to about 75 gallons, my strategy was to hire another container—the distinction in cost on a single load gives for 3 years of tank rental. After examining rival costs we named suburban for just one selling price check before changing—these were nevertheless 30% greater. Today this is actually the actual burn—once Suburban understood we prepared to change—they sent a vehicle on Sunday to load our container —despite the fact that they'd not been authrized to do this. After I named Brenda again—I obtained the run-around and was handed a few choices—I really could spend $195.00 to end the support and another $340.00 to generate the gas they'd shipped, or stay with exactly the same extreme cost and bad customer support Suburban offers. I did so request to talk to a boss, and was informed they'd return with me —effectively that's not occurred. I'd not suggest that anybody utilize Suburban—actually
Bhrett Monroe (excessively disappointed client)
0 comments