I originally purchased my first H2O mop from a TV infomercial. I thought it was a great concept to sanitize floors with no chemicals needed and no real bending since I have a bad hip and was undergoing breast cancer treatments and surgeries at the time. At first, it was an easy effective way of cleaning a large house that only has hard flooring. Within 6 months, water was pouring from the bottom and saturating my floors. I notified the company and they mailed me some washers to replace on the mop. My husband put them on, the mop continued to pour water from the head. I have no carpet in my house so I needed a new mop right away since I have 2 kids and a dog and my floors need frequent cleaning. I emailed customer service and got no response. I purchased a new H2O mop at a local store and thought maybe my issue was just a one time defective model.
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