In addition to the following I attempted to contact Karcher several times and have yet to receive a response. I have also filed complaints with the BBB and California Consumer Protection.
The sprayer was less than a year old, used once a month and purchased at COSCO for $175
Dear Customer Satisfaction:
I just ordered a $28 replacement spray handle because your company does not sell the o-rings and small white plastic rings for the white nozzle bushing inside the handle. I would like the name and phone number of someone I can talk to about this situation. The person I talked to, while polite, essentially said take it or leave it.
When I asked to speak to the supervisor (Gabby?) she was out of the office. When I asked to speak to the supervisor's supervisor she said she didn't know who that was. When I asked her for the name of the President she didn't know who that was either. When I asked for the corporate address she said she didn't know that either. For someone who deals with your customers, she was remarkably uninformed.
So I would like to know the name of the President of Kaercher USA and his/her Phone number so I can tell him about the need to spend $28 in order to get one of his company's products (360M) that needs a couple of cents worth of o-rings and plastic washer to work.
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