I work for the Harrisburg branch of a nationwide plumbing company. We recently did some work for 2-10 home buyers and have been told they are not paying our bills. They are using the same excuse with us as they use with their clients, "Did not follow protocol". We have completed two services calls for them, both of which we called in, as instructed, to receive authorization.
We did get authorization to complete these projects at the price quoted. We are now being told that there was not enough information in the authorization and they are only willing to pay X amount of dollars. Their X amount of dollars represents less than 30% of the pre-authorized amounts.
As far as their protocol goes, we were told to call in to receive authorization and nothing more. Now we have no choice to bill the remaining amount to their clients, which makes us out as the bad guy. I have spoken to other branches that have refused to do business with them because of this, and now we will too.
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