I ordered some trees and plants from the Gardeners' Choice website (gardenerschoice.com). When the confirmation email had no useful information on delivery date, I tried the "Check order status" link in the email.
However, I was unable, for two days, to sign in—no matter what combination of order number, name, email address, or zip code I used. So, I tried calling the (NON-toll-free) customer service number.
At that number, I tried the "Check order status" option, and the call was cut off when I selected the "Speak to a customer service representative" option.
When I called back and selected the "Sales representative" option, the representative said she couldn't help, and said I had to check online or use the telephone "Check order status" option.
I explained that I had tried both those options, and neither one worked. She said she couldn't help me, and hung up.
I don't know if Gardeners' Choice is a scam as indicated by an earlier reviewer or they've gone broke as a result of current economic conditions, but if you're thinking of ordering some nursery items, I'd strongly recommend you find another source. These people seem to have all the earmarks of a scam.
I need to start checking usacomplaints.com before doing any more business online.
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