It is too late for us but I hope we can help someone else.
They will take back the defective product they mailed to us, but will not refund our money because of their 30-day time refund time limit.
I feel there shouldn't be a time limit when a product is obviously not working. Yeah, if you can't work it or decide you don't want it, fine.
But the Flo-Bee hair-cutting machine gave me a chop job that took a beautician over an hour to repair. And I followed the instructions implicitly. I have decided that this is the last fly-by-night company I will order from over the Internet ever again.
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