I purchased a new LG LCD22720SW refridgerator from HHGREGG on 1/05/09. They had the model on the showroom floor but not in soft white. So the had to order one. They said this would be a special order. We agreed on all the little points and even had to sign a Lemon agreement. Then was told that within receiving the item that within 10 days if we were not satisfied then we could get a return with no questions asked. We received fridge on 1/16/09. On 1/23 we realized the ice was freezing together in the ice bucket. Called them and they sent an HHGREGG service person out on 1/24. He checked it and said the ice was not freezing enough and to turn up the temp then watch it till the evening. He says don't worry there is a 10 policy and we would get a new one if we were not satisfied. Also if not freezing then call them again. He said he was not qualified to undo any screws or take things off fridge. Ok, so we call back to tell them back to let them know still not freezing cubes enough. Lady took message and said someone will call us back. No ones calls back that evening. We call again on 1/25/09 only to be told there is nothing they can do but give us the service number. We call service number and service number they give us is to the extended warranty people. They said they can't do anything until after the manufacture warranty runs out. So we call HHGREGG again. Still they repeat there is nothing they can do. I asked them about the 10 day policy and the manager says that is good only on ones that we buy in their stock. If it is on floor then they have stock of it. I said this model was on floor but in different color. He said it was still a special order. Their 10 day does not cover special order. My complaint was then why were we told about the 10 day policy after we paid for our item. Never once did they mention that it was only for stock items.
This is the second time I have bought from them. First time was a disaster too. Thought this might be a better second time. WRONG!!! Never again will I buy from them.
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