We bought our 'Bronco' riding lawnmower in May... in using it five times we had to replace the blades three times and the belt twice... What's up with that??? We have a 20 year old John Deere that has cut the same lawn all summer long and is still going strong...
Well, we fought with Troy-Bilt and then MTD about it... They said to take it to one of their authorized dealers... Koeppens Hardware in St. Nazianz Wisconsin. We did on August 7th and it is still there!!! It is now November 30.
They said to have them look at it and THEY would decide what to do from there... Fine! Well, September 29th the authorized dealer came to deliver it with a $199.72 bill! They replaced the blades and belt AGAIN and then had the nerve to charge us for it. We NEVER gave any authorization to fix anything... Nobody ever called us. Then Troy-Bilt or MTD said there authorized dealer had the authorization to repair it... I say Yah if they are paying for it!
Ow can someone just expect us to pay and pay and keep paying for belts and blades on a brand new lawnmower. They said we kept hitting something... But yet there were worn spots under the deck from something from there manufacturing! Oh but that doesn't matter we were hitting something... How come my 20 year old John Deere blades and belt didn't have to be replaced???
We called the company so many times only to be transferred to this person and then another person to another person... Just a bunch of run around and nobody will stand behind their product. This is the worst $1400.00 investment I have ever invested in and I am really pissed off... I told them to just take their new parts off and bring our lawnmower back... The last letter I sent to the customer service representative, B. Booth, was November 7 and still no lawnmower... I want it back and the first thing I am going to do is SELL IT... And tell everyone what useless companies these Troy-Bilt, MTD and Koeppens Hardware really are. And i will never buy another troy-bilt product!!!
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