Lon Smith Roofing and Construction was our chosen vendor to repair hail damage on our roof. We knew they were bonded and insured and would be around for any warranty work.
The installation began in July and within a few hours the A/C stopped blowing cold air. The temperature inside had reached 90 degrees. I immediately went outside to ask the Project Manager where the crew was working on the roof, and after some exchange in spanish with the crew found out that they were working near the A/C line.
The next day the A/C line was tested and the liquid line running up the side of the house to the roof was leaking and out of freon. The same roofing crew removes a 3x3 section of the roof and a it is a nail puncture. We are charged $458 to weld the line evacuate the system and put 8 pounds of freon in. The liquid line that was punctured was visibly apparent to anyone especially a trained crew that does roofing every day. A simple communication from a walk through with the crew could have avoided this.
Since the company was bonded and insured we asked them to please take care of the bill. We asked them for relief and they offered us half of the damages during a phone call to them. They were rude. They are now sending us late notices. Their response was "We can't see into the roof". We have a mountain of pictures, paperwork and witnesses that support our claim against Lon Smith Roofing.
If you are thinking about doing business with this company, make sure that they are on your "Preferred Vendor" list. We found out they were not on ours. Look up the company on the Ft. Worth BBB web site and select complaints.
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