Usacomplaints.com » Construction & Repair » Complaint / Review: SUBURBAN Propane - Overall service and ethics. #378782

Complaint / Review
SUBURBAN Propane
Overall service and ethics

Their gas container and providers were currently at our home whenever we shifted in. We shifted in in July of 07 and had the 500-gallon container loaded (to 400 gallons) 00 in November of 07, in January of 07 we'd the container filled again $1500! I had been surprised the container was exhausted so quickly. We've a little home that's about 1100 square feet and make use of the gas for baseboard heat, range and heated water aquarium heater. Following a week I chose to examine the point for leaks. And so I went and examined the point they connected towards the home and discovered it had been dripping! And so I named immediately so when the driver arrived I confirmed him the trickle. He said " Oh that's a little leak. You smelled that from inside?" I mentioned "number, clearly I'd not have the ability to smell a trickle that's happening away from house in the home." I told him our severe utilization was what brought me to check the point. Then he went right into a listing of clients that use two taks per month and spend $1000is of pounds. I stated my home is 1100 square feet and really should not utilize that much gasoline, particularly because we set the thermostat at 68 degrees. He'd no discuss that, he simply stated he'd record the leak and advised me to fill up the container, I stated no, and stated I had been likely to delay and find out how they replied for the trickle. Then he requested three more occasions easily was sure used to do not need him to fill up the container, I stated affirmatively NO. And so I had never noticed from Suburban after he quit and named them to discover the things they were likely to do concerning the trickle. The client support representative stated that yes which the driver together with his specialist "feeling" of the trickle (I suppose his eyes and nose are adjusted to identify CFM) stated the trickle was really small. She subsequently stated that they'd pay me $40!! $40 from $1500. I stated that is insane and requested her to keep in touch with the supervisor, the manager subsequently stated that that's all-they might spend of course if I needed to prevent their solutions they'd take away the container at no cost. Gee thanks. So I changed to H&H gasoline who've been amazing! Originally they'd to set up A - 100 gallon container alongside suburbans since the floor gets smooth from January to June. Once they load the 100 gallon container they are able to just load it to 80 gallons, therefore the small 80-gallon container survived me from January to May, I'd it filled in April also it survived me to Oct! And so I applied an overall total of 160 gallons in 7 weeks! Actually that many of these weeks are moderate, but when compared with utilizing 400 gallons in one single month from Suburban! By however Suburban has yet to get thier container, it's still resting in my own lawn. I named nowadays as their last collection day didn't occur about the 14th of Nov. They currently inform me the 30th of Dec, that's what caused my article below.

I also still have yet to get my $40 compensation!!! I'd prefer to cost them each month for that period their container has allocated to my front garden. If anybody knows something I will do to obtain some retribution, please let me understand.

Thanks


Offender: SUBURBAN Propane

Country: USA   State: New Jersey   City: Robbinsville
Site:

Category: Construction & Repair

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