I needed to purchase a new central vacuum cleaner hose and attachments, so I found thinkvacuums.com on line and found what I thought I needed, but since this is the first central vac system I have ever had, I called thinkvacuums and asked them what I needed. They sent me the wrong hose. I then called them and they did not want me to send the hose back, they would send me a pigtail conversion kit. I received the kit, with no instructions on how to attach it. I then called thinkvacuums again and they indicated that they sent me the wrong pigtail conversion kit. They wanted to send me another kit, but I told them I was sending the hose back and wanted the correct hose. Once I received the correct hose, I attempted to use it with the new attachments I bought from thinkvacuums and the vacuum was blowing the dirt around, not sucking it up. I then took the old hose and vac head (which was left behind in the house we bought) and I attached that and it worked fine. I then called thinkvacuums again and told them that I was returning everything and I wanted my money back. These people are so rude, short with customers, and completely unhelpful. I paid a total of $390 for the vacuum hose and attachments, and they have only refunded me $153. They are claiming to the Better Business Bureau that the hose was used (DUH!). If I didn't use it, how would I know it worked properly. How can a business do this??? I want my money back and I'm not sure how else to go about getting it. They have no right not to return my money, when I returned all of their merchandise!
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