I ordered their snow removal service on December 18 for $40 a visit. They demanded a $400 deposit check for 10 visits that they cached immediately.
I cancelled their service after 2 visits because:
1. They were trying to do the snow removal at 6 AM making lots of noise and waking up the whole street.
2. Did a lousy job.
3. Lied that they could not handle more than 6 inches of snow while they have drive-on snowblower which is capable of handling much more.
4. Had no flexibility whatsoever: I asked if they can work only when I ask them to work, they refused.
I cancelled their service on December 20.
They promised me refund which did not arrive in 3 weeks. I called them on January 13, and after one more call they finally send me refund, but only $200, charching me $40 cancellation fee never discussed and for 2 times more visits than they actually did.
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