We had our Ester Williams pool installed the last week of June. That's when the trouble began. We took our old pool down to save some money. Eagle Pool had their escavating guy come over and prepare the ground for the new pool.in doing so, he ran over our septic tank and cracked the manhole cover even after he marked it off. But, he swears he didn't run over it. And we had nothing but problems with the septic tank ever since. IE: Had to pump out the dirt that went into the tank after it rained. Had to buy a new manhole cover and the tank is cracked on the top and Mr. John Kleba says its not their fault and "the tank is 20 years old, that's what they are supposed to do".
Then the pool is installed and the liner, which was supposed to be uniform in color, had a discolored section in the bottom which looked like a racing stripe in the middle of the pool... And Eagle Pool installed it anyway. Knowing it was bad. Then, when we got in our NEW pool. The base was so uneven and bumpy. You could feel and see the rake marks through the liner. Plus, the sand was so soft that you could physically move it around through the liner with your foot. This was supposed to be tamped? Needless to say we called and talked to John Kleba.
He sent his installer out, 2 weeks later to check out our complaint. Told him we wanted it redone and a new liner. Now the fun begins! Now, it took us 5 days to get the pool delivered to the house when we signed on. It took 2 months to get a replacement liner. Even more fun... The installer drops off the pumps to pump out the pool and tells me to watch them over night while using my electric AGAIN! Do I get reinbursed for this? NO WAY!
So, they install the new liner, refill the pool and screws up the liner near the pool inlet!!! Had to wait another 2 weeks to get him back out to the house and fix the inlet. WOW! Just in time to close the pool! What I didn't mention: we had a family reunion scheduled. That had to be cancelled due to the pool area wasn't completed. Does Eagle Pool care? NO! Couldn't install the deck because the pool had to be redone again. Does Eagle Pool care? NO! Damage to the Septic Tank. Does Eagle Pool care? NO Any reimbursement for electric, inconvienience, septic tank, etc? NONE! Had over $60 worth of pool chemicals that basically got pumped out into the street... What does John Kleba give me? 2 bags of SHOCK!!! Doesn't anyone care how they do a job anymore?
I am a local contractor for home improvements and I care about EVERY job I do and am accountable for EVERY thing I do while in a homeowners house. We also have 3 other families that want a pool installed. They asked us about Eagle Pools and I told them that their service and installation SUCK! Find someone else. I referred them to a pool company that we were going to use and didn't! Sure, John Kleba came out with his side kick Greg the escavator and decided that my property damage is on me and they're not going to do anything about it. Funny thing, I didn't have any septic problems until they drove over the tank. Oh yeah... John Kleba called it "the tank and lid are part of the natural aging process". The way I translate this is: Go F&$K Yourself Mr Manetti!!
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