Their customer service menu over the phone in one word: frustrating. If you want the urge to shoot yourself in the head, then by all means, call it. I called, went through the menu, finally got a rep, then he gives me another number to call for my address. Called it, got a menu that didn't have anything about what I needed, finally dialled zero for "gas emergencies". The girl told me I had to wait till the menu repeated 3 times, and then dial a 4 (not offered in the menu)! Then I get directed back to the original number I called the first time. Finally got someone who said that I would have to go to the walk-in department to start new service (mind you, the walk-in dept. Is in the middle of D.C. During business hours), in order to confirm my identity and start new service. I suggested I just fax a copy of my request and my id's, and she said "yes, sure" like it was always an option. Why didn't they tell me that when they denied my original on-line request to start a new service on account of needing a copy of my id's??? Ridiculous.
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