On my first ever visit to a Papa Murphys we had a coupon to use for a buy one get one free pizza that came from a coupon we purchased from a fundraiser. The store has a menu posted stating NEW LOWER MENU PRICES, so we proceed to order from the highlighted new menu. When we presented our coupon, we were told that we would have to order off of a different menu. A menu with HIGHER prices! They would not honor the coupon on the NEW MENU! When we complained to the corporate office we received this response from the local representative:
Good afternoon Mark, I am writing in response to your complaint on mindshare about a coupon issue. We are not
accepting coupons off of our value menu because it is a test menu and is special pricing. I am sorry that you are not happy with this. We are working hard on lower our prices so that every customer gets a great price anytime without a coupon. It is posted in the store that we are not accepting coupons off our specials menu. The coupon also has printed on it that it may not be used with any other offer. I'm sorry you feel like this is a bait and switch because it is in no way intended as that. We are just trying to make all our customers happy, which is very difficult to do. Thank you for your
understanding. Kathy Cost
Well, we dont understand! Why wont you onor a coupon on your NEW menu? That means you have an OLD menu and this one is valid. This is a bait and switch and is inexcusable. Special pricing means that it will end. There was no end date posted. It is the NEW pricing. Stop trying to cheat your customers and honor your published coupons. You also might
want to take some lessons in proper customer service. I would not recommend a store where they would do this to their customers.
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