I too purchased a CharBroil grill. When I got it home I found 7 key parts missing in the box. The instruction manual says not to return it to the store but call them at a toll free number. (this was a mistake, TAKE IT BACK!!!) I did just that. I also sent a complaint to the less then user friendly web site:
Description: What happened to your quality control? I just bought a grill and the box was missing 7 key parts. At the price I paid, $170 I expect better packing of material then this. I'll be calling you tomorrow. I'm extremely disappointed in the quality of this product. I would expect you will make it right and offer some restitution for the gross inconvenience this caused. (case #203591).
I called them the next day as I sent the complaint to them after hours. They requested proof of purchase (not an unreasonable request). I faxed it to them. They then sent me the parts:
Parts ordered on 5/16/08.
Qty Product Code - Product Name Price
2 80009727 - Wheels
1 80011127 Ground Wire
1 80009099 - Axle
1 80009900 - Upper Back Brace
4 80009706 - Control Knobs
1 80009912 - Handle
1 80009920 - Heat Shield
1 80009171 Tank Heat Shield
When I got the parts on 5/29/08 (13 days later) Remember the grill it totally unusable still in the box.
I received:
Your order number 415237 includes:
Qty Product Code - Product Name Price
&
2 80009727 - Wheels 0.00
1 80011127 Ground Wire
0 comments