Complaint Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Consumer complaints discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Stated improvements from the company.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Now to the original report that was filed
APX Alarm SCAM Fraud Provo Utah
During the summer of a very sly APEX alarm, door-to-door salesman came to our door and got us to sign up for an alarm system. We were told we could cancel at any time (which you can only if you pay out the contract or get someone to take it over). We were also told the system was the best around. We signed the contract not knowing we only had a 3 day cancellation period and the alarm stopped working on the second week. We called Apex alarm and they sent out a tech. He tried to fix the unit, but could not get it to talk to the cell phone tower very well. We were told the system may go offline and come back online sometimes. I told him that was not acceptable. He told me to call HQ. I procrastinated since it was working again. The alarm worked for another few days and broke again.
We called Apex alarm and told them we want to cancel the service and they said we could not. We signed a 3 year contract which could only be cancelled within 3 DAYS!!! We were furious and were not informed we could not cancel. We were told we could cancel anytime. We were also upset with the installation. They cracked the trim on our doors when mounting the door sensors. They declined to help in any way besides sending out another 'college kid' tech. We cancelled our bank account and they are now coming after us with collection services.
We have filed with the BBB and are going public with our local news about the poor business practices APEX alarm follows. They don't have a good product hence the 3-day cancellation term. Do not let them in your door and do not get a house alarm from them! Get a dog or a gun. Otherwise, they will use any tactic to get you into a contract which you cannot terminate.
Lbrous01Flint, Michigan
U.S.A.
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