I bought 11 roses from Autumnridge Nursery on-line last April. They came pretty fast, but only wrapped with newspaper and the roots were pretty dark. My gardener and I planted them right away. A few weeks later none of them seemed alive, I called the nursery. One of the clerks told me to wait because the Feb shippment didn't come to life yet. She told me to wait for another six weeks. So I did. I planted all of them in front of my house (it gets a lot of sun and I watered them everyday) A few weeks passed by still none of them seemed to be alive. Everyday, my neighbors passed by and commented on those dead plants but I told them the Nursery people told me they would come to alive, I'd be paient.
During that peiod of time I bougt some roses from Costco and moved all of my roses from back yard and planted them all there and they were all alive. Yet only those I bought from the Autmnridge nursery didn' even have one single leave. I finally called them up again. The lady was nice she told me it was too late to replace any this time of the year. She told me to call back in Feburay next year. I asked her if those dead plants needed to be sent back and she told me NO.
So I called them back in ealy Feburay. This time things were different. I told them the whole story, but the supervisor asked me if I stll had the dead roots and asked me to send them back. I responed with "Thank You " when I called a few times nobody asked me to sent them back and I even confirmed with one of the employees there. Then I asked to talk to the OWNER and he told me that call back in two weeks. So I did. I explained the whole story again o one of he ladies, she suggeste I call back on Monday and found out who was the person that promisedd that those plants would be replace next year. I called the second day, sure enough none of the would take the resposibility and they just said they would send the Replacement Form. I got a few days later.
In the form it states that"we are willing to replace your plants that failed to live for 1/2 the original purchase price plus only $2.5 shipping and handling. I was pretty furious and called them again and told them the whole story again. The lady insisted the policy and asked o talk to the supervisor he would not listen again and was trying to hang up. I asked if the owner was there this time they old me he owner was out agai and would not be back in anotheer three weeks.
I am really sick of the whole thing. One of my friends who told me this nursey website also has had the same problem whith the nursery as I do. This nursery has no credibilty at all. They told me I must get 50% of what I paid and that is the policy, but actually my friend only paid the shipping and got her full replacement. This Nurser just rip you off as much as possible. First full amount and then half the amount.By now I still haven't solved the problem. This calling again and again really wears m off. So I just give up. This year I jus cut some of my roses branches and planted them on the ground there you go most of them were alive. Since I plated all tose roses in front of my garden, all my neighbos can be my winesses. Don't ever buy anything from Autumnridge Nursery unless you don't feel troubled.
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