Met merchant at Home & Garden show selling large deck umbrellas. Product researched online including prices. Called number and spoke with Jim and ordered umbrella $710.00, promised 3-5 wk. Delivery. Called after 4th week and told umbrella was being sent end of week.
Credit card charge on statement received as Northcoast Umbrella. Week 6 told that umbrellas were "hung" up in US Customs to be sent out in 1 week. Week 8, Told that umbrella received by merchant and being sent tomorrow will call back with tracking number. Week 10, sent out yesterday. Week 10.5, answering machine saying umbrellas will be sent out next week will call with tracking numbers.
I then called credit card company to reverse credit charges. Too Late! Was told that receiving merchant was Star Home Improvement of Cleveland, OH given address and phone number. When I called guess who answered? Jim. When asked about my umbrella, I was told that he sent money to partner in Florida and the money was gone! Nothing he could do about it.!!
I was told that 100's of others were looking for their umbrellas too!!! Called BBB of Cleveland and they are looking into it. Star is a member of BBB. Got my fingers crossed.
Bob
New Orleans, Louisiana
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