2 yrs before we requested 3/4 X-4 Pure Walnut wood floor by Bellawood in the Manchester Nh area. Whenever we mounted the very first container we noticed it had been inadequate quality. The panels had a number of width, some as much as 1/8 inch distinction and also the stops weren't right pieces. It created a sloppy ground having a large amount of spaces. We ceased after one container and approached the shop. We introduced it back and requested a brand new order. Following the delay, the brand new order was definitely better. I accept additional grievances, the client support abilities are extremely missing in the shops. They managed to get appear to be it had been our problem and we were inconveniencing them.
Today 24 months later you want to do another room and also have it fit. We requested the same floor (7 containers) with much reluctance. We'd somebody adding it for all of US during Labor Day Weekend. Whenever we noticed the ground it had been 75% completed. It had been different. It had been not the good bright creamy walnut. It had been 75% deeper mismatched wood. Was it a mislabeled order? We approached the client care centre. A pleasant woman Tiffany got my criticism and stated it'll be submitted for them on trues. We'd to complete the ground and obtain our home in order. The repetition approached us on wed and stated we're truly sorry there might be as much as 5% difference in-color per container. All 7 containers had the combination. He essentially stated you take it "ASIS" when it's mounted. We do motivate the house operator to become there when it's mounted and also to quit should you visit a difficulty and contact us. Etc etc Why should we've to make sure anything? Must I have exposed every container to examine it after I selected it-up? And another issue is it had been Labor Day Weekend. They did get the images that obviously display it's different. We subsequently required another container to tie-in a wardrobe. It'd to become requested. They offered it to people at no cost. While it had been acquired per week later. It had been an ideal creamy-white Walnut that people believed we'd requested. Just how can that be described. I believe I deserve to be paid. It's not what we requested.
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