I have had AHS for two years now and during that time I have made 5 service requests and only one has been approved. Each time I have paid $45 (now $55) for a tech to come out and inform me that there is nothing they can do and that my repair is not covered. When I call AHS to question these decisions they hide behind the clause of "your repair is not normal wear and tear" or "that repair is not covered".
This week I paid $55 to have a tech inspect my non-functioning A/C unit. He informed me that it needed a blower motor which would have to be ordered. 8 days later when he returned to install the motor and he actually opened the A/C unit he informed me that the A/C coils were extremely corroded and that even if he replaced the motor it wouldn't last long and that he was now going to recommend that the entire unit be replaced. I just received a call from AHS saying the unit would NOT be covered as the corrosion was not "normal wear and tear". So the 15 year old corroded A/C unit must be replaced on my own dime. Nice timing considering it is 95 degrees every day.
Last month I paid $55 to a plumber to show up to my house 3 hours outside of his stated service call period and tell me "I can't diagnose your leak because it could be located behind your cabinetry and that isn't covered." He was there for less than 5 minutes and I still had to pay the $55. When I had another company (not sponsored by AHS) inspect the leak they gave me a repair quote to fix the problem without disturbing any cabinets. When I called AHS to complain about the lateness of the contractor they basically said too bad, pay the $55.
Last fall I had a repair done (the only request they actually covered) on my pool equipment. After the repair was completed my pool guy informed me that while the repair was acceptable to stop the leak, it was not done properly to code and may be called into question if I ever go to sell my home. When I called AHS to question the repair they informed my that I could pay another $55 to have one of their contractors come out for a 2nd opinion — yeah right!
I have never dealt with a company in the customer service industry that is so uncooperative, rude and corrupt in my life. I am going to make it a constant habit to pass on my experiences with this joke of a company to every homeowner I meet. It may not make a difference in the great scheme of things, but if I can stop just a few people from purchasing an AHS contract I feel I have accomplished something.
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