Camping World - Albuquerque, NM May 02
Aaron Aragon - General Manager
At 8AM on April 23, I came here for my visit to set up 2 window awnings on my 2006 National Seabreeze LX. Comprehending that these awnings would need to be pre-requested, I named at the start of the month and talked towards the support division at size to-order the right dimensions and shades that will complement the present deck awning. We're full-time RVers and might just maintain Albuquerque for just one week and that I plan the appt. For that first morning we are there.
On arrival, my appt. Couldn't be present in their pc and that I told them after I had named and who I'd talked to. My partner had named again on April 9 and included installing an air-filter however they had no report of this both. We were informed that it had been fortunate they'd a termination that day and really should have the ability to obtain the careers completed by early morning. I had been guaranteed our awnings are there and we quit the MH and went down within our vehicle to get buddies remaining north of the town.
We received a phone a half-hour later in the support division declaring that there were no awnings there, once we hadn't prepaid for them. I had been extremely annoyed and questioned why a cost was never required after I requested them within the telephone, and was actually provided an appt. And was certain they'd be there promptly. I requested to talk to the supervisor and was informed he was hectic but might contact me back the moment possible. Meanwhile we switched around and went 15 miles back again to the shop.
Though talking with the supervisor, I had been educated that prepayment for specific purchases is their plan. Which was good with me however they evidently forgot to request it after I put my purchase. I'd have already been willing to provide them a charge card within the telephone when they had requested for this. Today I questioned how they might solve this because it was not my work to understand their plan. I expected for overnight delivery at their cost and also the supervisor stated it had been difficult since no provider might manage the 12-foot rod period of the main one awning. Because we'd concerns the next week more east, he explained the one thing he might do is purchase the awnings subsequently and also have us generate to a different area for installation and he'd compensation the installment cost of $80.00. I also mentioned that I needed them to cover the delivery costs for my trouble of getting to-go out-of my method to another shop area. He decided after which visited the support division to create up the brand new costs.
The brand new statement resembled a savings of only $100.00 within the initial statement of around $800.00. Upon closer examination, we didn't possess the same numbers I had been cited about the telephone. Our initial estimate for that awnings was $998.76 minus $199.00 for reductions and Leader's membership savings. He mentioned these numbers were incorrect and just how did he understand where I acquired these figures from as well as that I probably noticed incorrect within the telephone. I told him why do you consider I published anything down that evening including who I talked to etc. He explained the initial statement might have been roughly $1000.00 and he was comping $300.00 for delivery and installation. I'd been cited $72.00 for delivery 2 awnings and $80.00 for installment less the Leader's membership discount. He passed me a statement and explained which was it, consider it or abandon it and also you and that I are completed.
To sum everything up, I likely to spend $800.00 for this work. I did so anything essential for this appt. And Camping World decreased the basketball and provided me $100.00 for my trouble, 3 uncomfortable hours at their shop that day, along with a training the customer isn't usually correct so that as an effect I'll no further be considered a client.
Really,
Patricia Webe
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