This is a same day service company. When I called Monday Nov-6 My Plumber could only service my kitchen sink Tuesday. WE agreed they would come on Friday, Nov 10. The plumber came Thursday. Told my wife I had authorized the job. Worked for 35 minutes. After solving the problem charge $ 281.89. No parts, no complication. Just "snake the drain line."
My wife, informed that I had authorized the charge argued that this was excessive. A discount of $ 25.00 was given. The original charge of $ 306.89 was reduced to $ 281.89 for a 25 minutes job.
This comes to about $ 600.00 per hour. It is too much.
I called them several times. Today a manager - Kerry - called back. She could give me a 10% discount. I declined.
Why did I decline?
- I never promised to pay $ 286.89 as the plumber told my wife.
- It was not a urgent service.
- I called 5 firm. The highest quote was $ 175.00 for same day service. One company would charge 36.00 for the visit and $ 50.00 per hour.
Do you want to be overcharged?
Do you want wait for "same day service"?
Do you want to fooled?
Do you want a firm where the managers are in meetings all the time - it took them 3 days to answer the phone.
Call My Plumber!
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