Selection: We responded to mail-advertizing and good price. The sales agent when we visited the shop was very friendly, but talked too much!
No-Show: We were asked to move furniture, take down the curtains, frames, etc. To prep the work-area. We did all that in July. Had given a 9am-12pm window. Waited all day. Did not show up at all! It turned out that the windows were not even made!
Irresponsible: called several times starting 10:30AM since no one showed up. Our sales agent could not be located. Other agent gave us "so what" and "it's not my job" type responses. Also, said that they can not do anything if people don't show up!!! Also the fact that windows were not even made should have been known several days in advance. But they did not tell us, nor did they rescheduele the appointment until after the no-show.
Rude: All this communication happened with rude, infuriating attitude displayed by the agent in the shop. He said did not want to be bothered when he was with another customer (i.E. Trying to trick another one into the trap).
Quality: Chipped paint and plaster off the walls and edges. Did not repair. Smudges all over the place - on frames, on walls. Poor window screen installation (gap along the edge), even for small bathroom window. Sealent was slapped on to the window edges that looks like a crude job. I had to clean up everything.
Broken Promises: Agreed that the installation people would move the furniture and put it back for us, so that we dont have to do it twice, as a result of the earlier no-show. Did not do that.
Disregard for the Customer: I wrote to the company headquarters, and also to their customer service, asking to be compensated for the wasted time. There was no response at all! No letters, no phone call, no e-mail responses! Basically, once they locked us in for the price, they ignored us.
Untimely: We had specifically asked to have the job done BEFORE our external painting, so that any "crude" mishaps could be taken care of during the painting phase. As mentioned, they no-showed the first appointment, but did not even make it before the painting work was done.
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