I was told not to go to Rentacenter because of their customer service, but I thought I'd give them a try. Big mistake
I always make my payments over the phone with my debit card because i work 13 days in a row. (Sunday every other week I'm off of work). Due to unforseen circumstances I decided that I'd need to return the merchandis because I knew I would be late on my payment by 9 days.
I called Rentacenter to let them know that I would need to schedule a pick up time or could I make payment arrangements. (I was at this point 6 days late) I was told by Mike that they really need to take care of this Today because I was late. However, I couldnt leave work in time before rentacenter closed. Ok. Mike says, Monday between 4-5 pm. Ok, I say great.
I then receive a phone call from my 13 year old at home saying that Rentacenter was at the door! They told him (I heard him) "Open the door or we'll call the police" Umm... I think Not.
I called Rentacenter back (mike) and told them that they need to call their boys on their cell phones and tell them that we worked out a pick up time when i would be there. Oh no. Now he asks if my kid can unplug the computer and sit it be the door! I tell Mike that there is no way he can do that! I then hear from my son again and I can hear over the phone Rentacenter banging on my door!
At this point I dont even WANT their computer because I am trully disappointed in their customer service skills. When I went there the first time, the employees didnt greet me or answer my questions ("my computer is down" is what I was told) but I gave them the benefit of the doubt. I also was told by Mike after I threatened to call the police for harrasing my kid, " I wish we would have never done business with you"
I'll tell everyone I know to not go to Rentacenter, save your money and go buy what you want.
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