This is ditto to consumer that filed report on same vacuum from Redmond Oregon. When we purchased this via infomercial in July we understood that we were buying one vacuum and getting one free for $119.85 then if we purchased the steamer attachment for $20.00 we would only be billed shipping on the $20.00. We received 4 vacuums and have been charged $393.70.
We called to report the error and the person in customer service tried to get us to keep the other 2 vacuums and sell them on our own! We said no that we wanted the original deal they said they would send a return shipping label to return the 2 unwanted/un ordered vacuums and credit our visa.
As of this month they charged our visa another $79.90 (making the total $393.70) and we have not received the return shipping label and now I cannot seem to get them to answer the phone.
0 comments