Hello
I'm writing to you as very unhappy customer.
I recently purchased 3 sofa's from you (2 love seat recliners and 1 3 seat recliner the Angus style)
We got delivery I believe mid-May and we only urapped them in July as that is when we got married - we left on our honeymoon and came back at the end of July and my first service call to you was Aug 3rd, which you can very well see that I have not yet had the chance to sit on this couch as the "frame is broken".
Your first technician that came said it was a problem with the mechanism and had the part ordered which in fact took about 4 wks or so and the next scheduled appointment was September 21 to have the mechanism fixed which in turn your technician said that it wasn't the mechanism it was the frame in which he couldn't do anything and he left with a piece of my couch with him,
We are now October 3rd and I just received a call that the piece is ready for delivery which in turn caused the person that schedules these appointments to be very rude. I work a full time job and can't take a day off because after 2 months The Brick is finally ready to have my couch delivered. We finally came to a common day which is this upcoming Saturday but I would like to extend my deep un satisfaction toward The Brick.
I have not been waiting 2 wks to have a fully functional couch to sit on, I've waited 3 months to have a fully functional couch, our bill has been paid in full and for that I feel that I'm not being taken seriously and that I demand more than my recliner to be fixed, this should have been replaced with a NEW recliner considering it was never sat on.
My issue at hand is that if the customer is late on a payment you send them to collections but what if the customer is unsatisfied with your product or service is there a department that will protect the customer or will you just reply saying your sorry for the trouble and give me a percentage off my next purchase? This is my issue right now as I didn't get the recliners for free and they weren't cheap either so I demand some acknowledgment in this issue.
Please note that I request that someone contacts me upon receipt of this email and that if I do not hear back in a reasonable time frame I will take this to a higher standing at The Brick.
We are completely unsatisfied with the service we've received and I still have to furnish my house with appliances but seeing this I will take my business elsewhere.
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