Several months ago I ordered furniture from Home Gallery Stores which cost around $3000, within 24 hours of placing my order they billed my credit card. I received no email confirmation, after numerous emails and phone calls they told me that I would receive my furniture within 6-10 weeks. About 5 months later, I never heard anything about my order or any status updates on when a delivery would take place.
I sent numerous emails which went unanswered and made several phone calls which were immediately directed to their voicemail and never returned. I called up to place an order and reached a sales person who upon asking them about my order re-routed my call to their support voicemail which goes unanswered.
After over a dozen attempts I finally talked to a customer support person who told me that my order was "pending" and they did not have an estimated date of delivery because it was on order from the manufacturer. They refused to give me a refund (since the order had already been placed) and since the order was placed over 90 days ago, it will be difficult to dispute with the credit card company. When they discussed the item that I had purchased, they stated it was a similar but lower priced item than one that I had selected. I purchased an 8' foot dining room set for $2900, but they stated that it was the 6' dining room set for $2900. When I checked their site I found that over the past 5 months they had raised the price of the 8' dining room table from $2900 to $3400 and the 6' dining room table from $2400 to $2900. They were now going equate the purchase to the smaller table to account for their costs which had gone up. I asked for an immediate refund.
I have yet to receive a refund. Their website clearly states a full money back guarantee which is obviously false.
This was a terrible experience which has both wasted my time and money. I hope that no one else makes the same mistake and that they avoid Home Gallery Stores at all costs.
0 comments