I bought action replay for psp from them over a month ago
The product does not work as described. They keep running
Me in circles and refuse to give a refund or acknowledge the
Problem. I have the backlog of emails sent to and from showing
How they avoid the problem.
Have you downloaded the latest version of the software / codelist that was released last week?
To update your PSP Action Replay:
Connect the PSP to the PC and put the PSP into UMD Mode
Open the “Action Replay for PSP Installer”
Install the PSP Action Replay software just as you did on the original install
When prompted, enter your unique license key
Once the software download is complete, your PSP Action Replay will be updated with the latest code list.
From: Lukas [mailto: [email protected]]
Sent: Tuesday, January 12 4:49 AM
To: Tech Support
Subject: Re: not working
I have tried all the methods u have suggested please let me know what you can do to resolve this issue. I really want to use your product. I don't know why it is taking this long for you to resolve it, and I have tried calling many times but it's always hold for a long time and then I get hung up on. I am starting to wish I never would have bought this.
Sent from my iPhone
On Jan 7, at 11:53 AM, Tech Support wrote:
Hi Lukas,
I would be happy to send you a copy of the software and the USB Cable. However, the CD contains the exact same files that are included in the download and the USB Cable is a standard USB Cable. If the PSP was recognized by the PSP and the Action Replay was successfully installed onto the console, then the USB Cable that you are using sounds like it is fine. Therefore, I doubt that this will resolve the issue.
You say that the codes do work in some of the games if you activate them from the Action Replay before starting the game. On these games, have you attempted to access the In Game Menu even though the codes while the codes are already activated?
When you start the games without codes activated, have you first started the Action Replay and chosen the game that you wish to play, pressed Start and then chosen “Start With Codes Disabled”?
Thank you,
Datel Tech Support
From: Lukas Platt [mailto: [email protected]]
Sent: Thursday, January 07 12:12 AM
To: Tech Support
Subject: Re: not working
Yes I have. And when I reinstalled the software I totally reformatted the psp and it accepts my key and works like it should. Except the in game menu... DOES NOT WORK! I am able to scroll the games and the cheats are now working. But the IN GAME MENU is NOT working. Its been way too long. I either want a refund or Id like the cd version to try since the download version is not working. Maybe I need to use the cable you supply with your CD version?
On Wed, Jan 6 at 11:08 PM, Lukas Platt wrote:
There is NOTHING wrong with my PSP console... The Land R buttons work in ALL my games, I am able to use the buttons just fine. The console is brand new. I am tired of this. I want something to be done about your product not working on my system. I can install the DEMO of the game and the L and R buttons allow me to scroll the list. I wish you would just admit to a problem on your end and either refund my money or send the cd version so I can try that instead.
On Wed, Jan 6 at 3:42 PM, Tech Support wrote:
If the L & R buttons cannot be used to scroll up and down in the Action Replay code list menu then it sounds like there is a problem with those buttons on your PSP Console. We have tested the Action Replay on a PSP3001 and are able to access the in game cheat menu and scroll up & down within the cheat list.
As for the reinstallation of the product, did you delete the PSP AR folder from your PSP or is it still there? Have you attempted to start up the PSP Action Replay on your PSP even though the PC Software is saying that the license key is already in use?
From: Lukas Platt [mailto: [email protected]]
Sent: Wednesday, January 06 5:45 AM
To: Tech Support
Subject: Re: not working
You know what I HAVE HAD IT! NOW when I go and try and reinstall the Action replay it is telling me that my serial has already been used on a different PSP? Now I cannot even reinstall the AR even if you did find a fix for me... It says my console id IS ED2E2F97-AA07849E-550C07E4-2561FD34. I have installed and reinstalled this over 30 times trying to fix the ingame menu issue. AND NOw its telling me its the wrong device. I cut and pasted the serial straight out of my email, and also typed it in manually with and without the - #039;s. It has been over a week and you still have not fixed my issue with this. And now I cannot even reinstall it just to use it at all... SO now what am I supposed to do? I have NOTHING to show for the money i spent on your product. Im very dissapointed and I feel like I will never see anything for what I spent...
On Wed, Jan 6 at 3:15 AM, Lukas Platt wrote:
No i cannot use the l and r to scroll the list, and home byitself just asks me to quit and return home like normal, and when I hold r and hit home it gives me the normal quit game message as if I were not holding the r button.
On Mon, Jan 4 at 3:42 PM, Tech Support wrote:
When the Action Replay is loaded, are you able to scroll up & down through the codelist quickly by using the R & L buttons?
When you press the “Home” button by itself, do you get a message asking if you want to quit the game?
When you are in the game and you hold the “R” button and press the “Home” button, do any messages appear on the screen?
From: Lukas Platt [mailto: [email protected]]
Sent: Thursday, December 31 11:52 PM
To: Tech Support
Subject: Re: not working
No I have trouble with every game umd I try God of war, need for speed, grand Turismo, and about 9 others, I also have GTA chinatown wars from the PSN network downloaded and they do not work either. I have reinstalled many times and tried everything you have said and followed the directions 100%. I really would like a refund. But since it was a download Im not sure how that would work... If nothing else could you send me the cd version instead and I can try it that way? Also at least I would have something to show for the money I have spent on a not working product. If it would work as described I would be very happy, I have used and have bought alot of your products over the years and I have NEVER had any issues like this.
On Thu, Dec 31 at 8:31 AM, Tech Support wrote:
Which specific games are you having problems with? Are you able to access the in game cheat menu using any game?
From: Lukas Platt [mailto: [email protected]]
Sent: Thursday, December 31 12:41 AM
To: Tech Support
Subject: Re: not working
I have tried and I set UMD cache to off... And I still cannot bring up the menu in game. Now even when I start the game with cheats on they DO NOT WORK. I do not understand. I even reformatted the psp reset to defaults and formatted the memory card and started from the beginning. Action replay installs with no problem, and I can enter in and select the codes and start the game, but now the cheats do not even work and the ingame menu is still NOT there. I hope you can fix this issue. Again I have a PSP 3001 and running 6.20fw.
On Wed, Dec 30 at 10:17 AM, Tech Support wrote:
In the PSP menu, go to Settings à System Settings à UMD Cache
Make sure that the UMD Cache is set to off before starting the Action Replay.
Once you have started the PSP Game, hold the PSP’s right shoulder button and press the Home Button to access the in-game Action Replay menu.
From: Lukas Platt [mailto: [email protected]]
Sent: Wednesday, December 30 6:47 AM
To: Tech Support
Subject: not working
Im using the pspar code based. And i have a psp3001 6.20.. And when i enable the codes they work... But I have NO in game menu... I bought this just for this reson. Also I have chinatown wars i got from the PSN network and the cheats do not work at all with that game... I bought the download version off the uk. Codejunkies.com website. If I cannot get the ingame menu to work I want a refund. When I made the purchase I was under the understanding that it would work as described and it does not..
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