My complaint is regarding a transaction I just had with Imaginet Computers. I took my laptop there based on a recommendation from a colleague at work. The colleague had the same problem that I had. He told me that Imaginet charged him about $80 to fix that problem. So I proceeded to call them and told them that the reason I was contacting them is the price. I told them that I was anticipating a similar charge. They never expressed that - for that kind of work - the price was too low. Well, not until they provided me with the "quote". That was after I dropped it off, it sat someone's desk for about a week and a total price was worked up. That price was $361. After discussing the price with the guy on the phone, I quickly found out that that included a new power adapter. The one I had was only a few months old. So the price would come down to $261. A price that was still too high for me. I had purchased this laptop for $600 and now it's worth a couple of hundred, if even. So, I asked about my expected $80. They proceeded to tell me that there was no way they could do this job for that much. So it left me wondering why they never told that before. I can see if the quote was just over $80 or even twice that, but three times? They refused to work with me on the diagnostic charge. I had to pay it. If it ended there, I would not have got to the point of writing this complaint. What happened is that I proceeded to repair the laptop myself at a cost of $20. And, guess what? I never had to change the power adapter. So, the diagnostic charge that I paid for provided me with the wrong diagnostics. This left me feeling that this place was a scam.
0 comments