Sent my Toshiba laptop off to be repaired under extended warranty. Apparently the person doing the repairs cracked the case while opening it. I noticed it when the computer was returned - just a hairline crack but a crack nonetheless. Office Depot has refused to accept responsibility and tells me the warranty does not cover scratches or cracks. Even though the crack was caused by the repair company they contracted to do the repairs.
The Office Depot customer service department, which has been extremely slow to respond to my complaints, and has not denied that the crack was caused when the case was opened, has offered to send me a $100 gift card which I don't think is sufficient considering I paid over $800 for the computer and another $300 for the extended warranty.
0 comments