I used Circuit City online to order then pick up a keyboard and mouse combo hoping to save time and money. What I got instead was a refurbished keyboard and mouse not labelled as a return item and sold to me as a new product. The keyboard had dust between the keys; the mouse was scratched up, the software opened, and the packaging even was missing the six AA batteries that came included. I received feeble excuses when calling them. They didn't even offer any compensation for their error except for an exchange, which can be all fine and dandy if you like wasting extra time, money, and gas just to drive back there for the exchange.
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