I purchased 2 D-Link routers through Tiger Direct. One was a DI-784 Tri-Mode Dualband Wireless 108MBps router with all the accessories and the other was a DI-624_revC router, again with all the accessories. The DI-624 was for use in my business. The DI-784 was purchased for use on a new home computer, however I never got to install it.
I installed the DI-624 on my store computer. It worked perfectly for a few months and then it started to disconnect and reconnect from the internet intermittently. I use Verizon DSL as my service provider. After multiple, and I mean multiple calls to D-Link tech support and Verizon tech support, D-Lin acknowledged it was a faulty unit. I was issued an RA number and sent the unit back for replacement.
While waiting for the DI-624 replacement to come, I installed the DI-784. It worked fine for about 3 weeks and then the same disconnect, reconnect issue started happening. I went through the same agonizing D-Link tech support process and was finally issued an RA number for the DI-784 and it was shipped back fore replacement.
The replacement DI-624 arrived and worked fine for about one month, then the same problem re-occurred.
Then came the clincher.
I received an email from D-Link regarding the DI-784. They were out of stock on the DI-784 and asked if I would accept a DI-684 in its place. I said yes, as I needed a working unit as quickly as possible.
The sent me a replacement DI-684.in a plain white box with no markings. The installation disk was dirty and scratched. The unit was obviously used or reconditioned.
I emailed them saying I was completely dissatisfied with the replacement and I would file this complaint. The email was sent to Juan Tejeda at D-Links RMA department on October 31. They have chosen not to respond.
At this point I intend to write the whole episode off as a bad experience. The time costs for my staff members and myself dealing with this issue far exceeds the value of any further dealing with D-Link.
I hope relating my experience will prevent others from purchasing D-Link products and having to deal with poor quality, poor service, tech support people with attitudes, and a large amount of wasted time.
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