Problem Page to CompUSA
Dear Mr. Weiss:
Though I recognize you'll not individually examine this notice and that I also understand that I'm a little one individual company and can't considerably effect on CompUSA, I actually do believe I'm correct and also have to voice my views/concerns for you.
In August I bought an HP pc from your own Manchester CT shop. The main reason I bought from CompUSA was due to the (allegedly) excellent guarantee which was provided. Guaranteed to not be along for over 48 hours!!! I buy pcs roughly every three (3) years and hand-down my previous computers to my kids and grandchildren.
Properly lately I'd the chance to possess to make use of my TOUCH guarantee and also have discovered it to become absolutely the worst guarantee I've ever endured the catastrophe of applying. My previous computers all were bought using their safety plan that was significantly better than your TOUCH plan at Basics.
Particularly on page 5 of the TOUCH guide underneath the proceeding 'Element Replacement Promise' it plainly states and that I estimate "if anyone element in your PC (processor), check or printer should be fixed three (3) occasions throughout the phrase of one's Strategy, This Course Of Action may substitute your protected PC (processor), check or printer with among equivalent or comparable functions, requirements, and performance." You evidently have fine-print that's not protected within the TOUCH Guide. Everybody I proven the TOUCH Guide to and have voiced to and I agree that there is an attempted fix of the exact same breakdown three times. I would like to clarify.
On June 20 on work-order quantity 214215 a specialist was sent to my home to displace a motherboard because of the low-operating of the Ethernet link. I had been utilizing the pc to complete my organization publications once the specialist joined my house. Easily had a need to back-up my pc I requested the technology and he mentioned your drive wills not influence. After he got the motherboard out he mentioned the motherboard which was delivered was the incorrect one. He explained he'd reconnect my previous motherboard while expecting cargo of the replacement motherboard and so I can use it. It'd not post while he attempted to restart the pc. At that time the mentioned that occasionally whenever you eliminate a component it might allow it to be totally inoperable. I might watch for an overnight cargo of a motherboard and approved this. He quit me his mobile phone number to contact once the component came and stated he'd come as several kilometers just existed from me do the installation.
The component came on Thursday June 22 and that I did call him and he never delivered my phone. On Friday June 23 TOUCH was named by me June 26, plus they put up a scheduled appointment for Monday along with there was a various technology sent to displace mom board. It was completed on work-order 218705.
After adding the motherboard, the pc nevertheless wouldn't restart/article. The specialist might purchase another alternative panel and decided it had been a faulty board in the manufacturer.
The 3rd panel came on Thursday, June 28 which night the 2nd specialist found substitute it on work-order quantity 221091 (wo#’s 214215,218705 and 221091 appears like three recorded efforts to me). After coordinating the motherboards it had been really apparent (to even me who's not really a pc specialist) that it had been absolutely the incorrect motherboard. On Friday, June 30 another motherboard was obtained (this makes 4 in most) however it was exactly the same kind whilst the one which was obtained on June 28 and that I talked towards the specialist and informed him so-and he didn't come to displace it because it might have been a lost journey.
I had been ready to talk to Lexy Johnson of one's corporate headquarters - no aid there
Likewise talked to Nick Makarenko with actually less aid from him.
Likewise talked to Kim Lawrence who had been less aid that Nick of Lexy.
Ultimately on Monday July 3 after discussions with Lexy I obtained a contact from Nick declaring to create the system to CompUSA in Manchester CT to ‘facilitate’ it to horsepower. I handled a guy from the title of David who had been really skilled and did provide the system towards the shop on Friday evening.in those days I paid $69.95 to truly have a few products supported in the drive (recall the very first technology who stated shouldn't be considered a dilemma?) when I needed atleast my mail addresses for business reasons.
I returned to CompUSA on Wednesday morning and talked to some guy from the title of Anthony and in those days had introduced the motherboard I'd obtained on Friday to ensure that he might decide if it may be utilized or not (this shop is roughly 70 kilometers roundtrip). He decided it will be was the panel that was incorrect and at the moment I quit the shop as Anthony had suggested they'd ‘facilitate’ it to horsepower (whichever which means from Mr. Makarenko.
Just like a footnote, I received notice of attempted supply of the sixth motherboard on Friday, July 6 from FEDEX but declined to signal for this! Whoa 5 motherboards that are various!
I called the shop today to discover the standing of fix and was informed by David who I talked to on Friday the next:
It seemed that the link that were created bent a prong or link flag and that's why the equipment wouldn't restart (imagine the very first technology screwed that up)
That The motherboard have been requested today!!! (again-this is what Mr. Makarenko views ‘facilitate’
Additionally suggested it might be next Mon or Wednesday prior to the new component comes!
Because it has all been transpiring, it's been 17 times since I have have now been ready to make use of my pc and do organization company to incorporate although not restricted to payment!!! (great way to operate a company - can’t have cash arriving should you can’t create expenses out).
It has been an event that I really hope no additional person should experience.
This device based on TOUCH must have been changed after 3 efforts at fix failed (not my problem horsepower held delivering the incorrect components - that's between CompUSA and horsepower I taken care of a which was not recognized).
Based On Mr. Makarenko DOA components don't come under the TOUCH alternative plan, nevertheless, nowhere within the guide I've does that fine-print exists. Perhaps you must get Mr. Makarenko a duplicate of the guide for his decision process that is making, the fine-print the talks of if he views within the guide apparently I can’t read.
In conclusion, I recognize I might not obtain an answer this communication, nevertheless, I'll at every possible event advise potential potential customers of CompUSA that their warranty for computers isn't worth the document it's created on.
I'm sure should you talk to Lexy Johnson, Nick Makarenko or Kim Lawrence they'll recall my discussions together.
The initial request fix was posted on 6/11/06 and also to day 7/13/06 the problem remains uncertain.
Company information:
Tony Weiss
Leader and Ceo
CompUSA, Inc.
14951 North Dallas Parkway
Texas, TX 75254
0 comments