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Site: www.txu.com
Found 12 reviews / complaints

Txu Electric
TXU complaint: Customer bill of rights is an outright lie. "Guaranteed Satisfaction: Review your first bill, then decide to stay or switch back for free." "Free" means you pay $200 cancellation "fee."

According to the "Customer Bill of Rights, " TXU Electric lies when it says that after the first month's bill, you can switch back to your previous electrical provider for free. What they do not say is that you have to pay a $200 cancellation fee. You can always switch back for free, not ...