One of the phones in my family plan was defective. It was under warranty, so I arranged to have it replaced. I contacted Helio, who sent me via e-mail a label with a number for mailing so that I would not have to pay for the FedEx shipping for the defective phone. I received the replacement phone — ...
I purchased 3 phones from Helio in January. My contract date was January 12. I confirmed with Helio before I purchased the phones that I would be able to port my numbers into the Helio phones when my current contract was over. When I purchased the phones, I again asked if I could port my numbers in ...
I have been an helio customer for at least a month and ever since I have received my Mysto (two phones on the account, the other is an Ocean), I have been having problems with it. I have complained numerous times to Technical Support and regular Member specialist but have not got any results. My ...
Let me tell you. I have only been a customer of Helio, Inc. For not even two days and have gone through literal HELL with these people! I HIGHLY recommend EVERYONE STAY AWAY FROM HELIO, INC.! I originally purchased the FIN from a Wireless Toys Store on 7th Street and Hatcher here in Phoenix, ...
In the market for a new mobile phone (early August) and browsed the web. I came upon Helio. The Heat seemed like a nice looking phone. All-In is Plan 1: Services are included cc#; etc. That is when I became apprehensive and discovered I was being locked-in for a 2 year contract. Too late! Two days ...
I cancelled my service in July and was promised a refund once the phone was received back to Helio. I had to make 4 phone calls to get the shipping label I was told I needed. Three weeks after my service was turned off, Helio withdrew money from my account for service I no longer had and I have ...