Bought cell phone 1000 minute card with 1 year expiration date on july. Company cut off service with card balance of $46 (460 minutes) while claiming zero minutes left. Sterling va. Company store clerk claims they had no record of my having purchased such prepaid card but did not explain how I was ...
We have (5) phones w/T-mobile - family account. Two of our phones were hit with this $9.99 charge on our recent billing. I googled the info on the bill and found I supposedly signed up to receive a text quotes. I did not such thing and did not respond to any text message - neither did the other ...
I spent around 100 hours on the phone in the stores try to get my cell phone to work they blamed it on every thing never could get it to work even one of their store managers in NY wrote a one page letter telling all I had done to get service I called the loyalty department after no luck I went to ...
I've been a customer with Tmobile for over 10 years. I've been using the same iPhone for the past couple years, which picks up wi-fi. I never signed up for the Internet, only use my iPhone pick up wifi from home or from coffee shops, etc. To check emails once in awhile. I got the bill today with ...
I switched providers on September 15 from T-Mobile to ATT. After that time, I got a bill for the entire month of service even though I had cancelled my account and had stopped service. I called T-Mobile about this and they said that I was right; that my phone was switched on 9/15, and that I owed ...
I was calling them to file a claim about my wife's phone that was damaged, I checked my account online to make sure we still had the premium handset protection plan, and we did. So we talked to them and they told me over and over that I didn't have it, i copied and pasted the details into a chat ...