I set up an appointment with a huge 4 hour window from 1-5pm. They did not show but shortly after 5pm the service tech called and said after he finished his current job he would head my way just shortly. At 8pm I called Sears and they stated that he was on his way and they would call me back if ...
Purchased a New Gas Range from Sears. Kenmore a brand they are known for. How could a range control panel come unglued after only 2 years. Stove only used about once a week and oven used much less than that. Where the stove heat is dispensed in the middle of the stove the heat is vented up almost ...
I have a Kenmore Ice Cube Machine Maker. The machine stopped working. It needed a repair. I called the number inside the machine for assistance. I asked them if I should take it to the store or have a technician come look at it at my house. They informed me that it would be better to take the ...
Bought lawn tractor in march have had many problems with it. After about six service calls, Sears agreed to replace it through manufacturer warranty. We asked to have our money refunded. We were told that was not an option because it had been over 90 days since we purchased the tractor. We paid ...
They were supposed to deliver a mattress and they called me after I was waiting for 2 hours and told me they weren't going to deliver today. I have called them back 5 times in the past 1 hour and 30 minutes getting transferred to other departments and getting disconnected and passed on to another ...
I have a warranty with Sears on a 15" jointer/planer Craftsman, the Sears repairman said the machine was not repairable, said planer was junked, I was given a replacement authorization number 8180-4042-2796 with a $1,000 limit to replace said planer, this 15" planer is not available in ...